Privacy PolicyPrivacy Policy

Veda Health is a concierge longevity practice that treats patients by telehealth in New York and New Jersey. Protecting the information you share with us is part of protecting your care. This policy explains what we collect, why we collect it, and the choices you have.

1. Information We Collect

We collect personal information in order to provide and improve our care, including:

• Contact information: name, phone number, email address, and mailing address.
• Health information: medical history, symptoms, medications and supplements, laboratory and biomarker results, and the notes your physician records during your care.
• Consultation information: scheduling details and the content of your telehealth visits and secure messages with your care team.
• Payment information: billing details processed by our payment provider. Veda Health does not store full card numbers on its own systems.
• Usage data: IP address, browser type, pages visited, and similar analytics collected when you use our website.

2. How We Use Your Information

We use your information for the following purposes:

• To evaluate your eligibility for care and design your treatment protocol.
• To order laboratory work and to review and explain your results.
• To prescribe, adjust, and monitor therapies, and to coordinate with the pharmacies that dispense them.
• To schedule visits and communicate with you about your care.
• To process payments for the services you request.
• To meet our legal, regulatory, and professional recordkeeping obligations.
• To improve our website and understand how it is used.

3. SMS Messaging Privacy

When you opt in to receive SMS messages from Veda Health, we collect your mobile number and your consent record. We use SMS to send:

• Appointment reminders and scheduling confirmations.
• Follow-up messages from your care team.
• Notifications that lab results or protocol updates are ready to review.
• Responses to questions you send us by text.

No third-party marketing: your mobile opt-in information and consent will never be shared with third parties for their own marketing purposes. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.

4. Sharing Your Information

We share your information only in the following circumstances:

• Care delivery: with the laboratories, pharmacies, and licensed clinicians involved in your treatment.
• Service providers: with vendors who host our systems, process payments, or support scheduling and communications, under agreements that require them to protect your information.
• Legal requirements: when disclosure is required by law, regulation, subpoena, or to protect the safety of a patient or the public.

SMS consent is never shared. Your SMS opt-in and your phone number for SMS purposes will not be shared with third parties or affiliates for marketing.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and copies: you may request a copy of the health records we hold for you.
• Correction: you may ask us to correct information you believe is inaccurate.
• Communication preferences: you may opt out of SMS or marketing email at any time without affecting your clinical care.
• Restrictions: you may request limits on how we use or disclose your information, subject to our legal and clinical obligations.

To exercise any of these rights, write to us at vedahealth100@gmail.com.

6. Data Security

We take reasonable administrative, technical, and physical steps to protect your information against unauthorized access, disclosure, alteration, and loss. Our telehealth visits and messaging run on platforms selected for their security controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Retention

We retain medical records for as long as required by New York and New Jersey law and by our professional obligations. Information that is no longer needed for care, billing, or legal purposes is deleted or de-identified.

8. Children's Privacy

Veda Health provides care to adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Material changes will be communicated to active patients directly.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at vedahealth100@gmail.com or through the contact form on our website.

By using Veda Health services, you agree to the terms outlined in this Privacy Policy.